OUR POLICIES
Booking Details
At Therapy Professionals, we strive to provide the best possible service for our clients. Please make yourself familiar with our policies as listed below. They have been designed to make sure that your experience is smooth and enjoyable.
Hours :
Services are offered seven days a week from 9:00 am until 8:00 pm. Appointments outside of regular hours may be available at an additional fee.
Pricing :
Each event is designed especially for your meeting/conference or trade show, so pricing varies regarding requirements and length of the services reserved. Please email us at contact@therapyprofessionalsmassage.com or call 312-719-0603 for a free quote.
Payment :
Major credit cards or checks. We also accept payments via Square, PayPal or Zelle QuickPay. *Please note that all checks need to be received at least 5 business days prior to the date of the event.
Cancellation Policy :
A scheduled event is reserved especially for you. We kindly ask that any changes or cancellations are made within 48 hours of notice. 24-hour cancellations will be billed at 50%. Same day cancellations will be billed 100% of the service price.
Late Start :
All massage appointments have been designed to allow appropriate time for full enjoyment of each service. We provide a 15-minute grace period, followed by billing in full for the reserved time. We regret that late arrivals will not receive an extension of scheduled service times and will be responsible for full service fees.
Minimum Charge :
We require a minimum service charge of $250 for all bookings.
To Reserve our Services :
A deposit is required to reserve your event date. The balance is due on the day of the event. To ensure availability of your desired appointment time, we suggest you schedule at least a few days in advance, but you can always check for last minute availability. Please note a credit card is required to reserve an appointment.
Gratuities :
Gratuities for our therapists are not required but they are highly appreciated by our team. They can be given directly to the therapist(s) or added to the credit card (check) payment.